Privacy notice

 

In accordance with the provisions of the Federal Law on the Protection of Personal Data Held by Private Parties, VINÍCOLA SAN LORENZO, SA DE CV makes available to you the following privacy notice.


VINÍCOLA SAN LORENZO, SA DE CV , is responsible for the use and protection of your personal data. In this regard, and in compliance with the legal obligations established in the Federal Law on the Protection of Personal Data Held by Individuals, this document informs data subjects about the information collected and the purposes for which it will be used.


In addition to the above, we inform you that VINÍCOLA SAN LORENZO, SA DE CV , has its address located at:


  • Calle Poniente 134 #786 Int. 8, Col. Industrial Vallejo, Azcapotzalco, Mexico City, CP 02300

The personal data we collect from you will be used for the following purposes, which are necessary to establish our relationship with you, as well as to provide the services and/or fulfill the orders you request:

  • To provide you with better service throughout the entire process of purchasing our products;
  • To facilitate communication with you regarding all matters related to your orders, suggestions, or complaints.

To carry out the purposes described in this privacy notice, we will use the following personal data:


  • We collect name, email address, shipping and billing address, payment details, business name (if applicable), phone number, IP address, information about orders you initiate, and information about the device and browser you use.

Furthermore, we inform you that your personal data will be shared with the following authorities, companies, organizations or individuals other than ourselves:


  • Shopify Inc. and its affiliates.

For more details, please see Shopify's privacy notice at:

www.shopify.com.mx/legal/privacidad 


Your information will be shared exclusively for the purposes mentioned below:


  • We use this information to provide our Services to our customers, including technical support and order processing, risk and fraud detection, authentication, and payments. We also use this information to improve our Services.

You have the right at any time to know what personal data we hold about you, what we use it for, and the conditions of its use (Access). Likewise, you have the right to request the correction of your personal information if it is outdated, inaccurate, or incomplete (Rectification); similarly, you have the right to have your information deleted from our records or databases when you believe it is not being used appropriately (Cancellation); as well as the right to object to the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.


To exercise any of your ARCO rights, you must submit the corresponding request via the following email address:

customer.service@madero.com.mx

The above will also serve to understand the procedure and requirements for exercising ARCO rights; however, the request to exercise these rights must contain the following information:


  • Name
  • Phone
  • Email
  • Content or reasons for the request
  • Signature


The response to the request will be given within approximately 15 business days and will be communicated as follows:


  • Through email and/or by calling the telephone number indicated in the application.

The contact details of the person or department responsible for handling requests related to ARCO rights are as follows:


  1. Name of the person in charge: Customer Service Department
  2. Address: Monterrey - Saltillo Highway #2000 Int. C, Col. Centro, Santa Catarina, Nuevo León
  3. Telephone: 81 8390-0305
  4. Email: servicio.clientes@madero.com.mx

It is important to note that you may revoke your consent for the use of your personal data at any time. Similarly, you may revoke any consent you have previously given us for the processing of your personal data. However, you should be aware that, for certain purposes, revoking your consent will mean that we can no longer provide the service you requested, or it will result in the termination of your relationship with us.


To revoke the consent you grant herein or to limit its disclosure, you must submit the corresponding request via the following email address:

customer.service@madero.com.mx

Similarly, you may request information regarding the procedure and requirements for revoking consent, as well as limiting the use and disclosure of your personal information; however, these requests must contain the following information:


  • Name
  • Phone
  • Email
  • Content or reasons for the request
  • Signature

The response to the request will be given within approximately 15 business days and will be communicated as follows:


  • Through email and/or by calling the telephone number indicated in the application.

Applicable law and our practices change over time. If we decide to update our Notice, we will post the changes on our Web Pages. If we materially change the way we process personal data, we will provide you with prior notice or, where legally required, obtain your consent before making such changes. We strongly encourage you to read our Notice and stay informed about our practices.


This Policy was last modified on July 1, 2020.